F.A.Q

SIZING

1. WHAT SIZES ARE AVAILABLE FOR YOUR CLOTHING?
We offer different sizes for every piece of clothing. Each product should have their own measurements for you to compare yourself/a garment you have. Please keep in mind all our clothing are based in Asia, so expect them to be considerably smaller than Europe/US sizes!

PAYMENT

1. What payment methods do you accept?

ONLY Paypal, credit card, and debit card. No 'mailed cash' or bank transfers, etc.

2. I am not from the United States and do not use their currency "USD." Do you accept (my country's currency)?
The default prices of our products are in USD, but can be purchased from any country with any currency. 

RETURNS/EXCHANGES

1. I changed my mind. Can I cancel my order and get my money back please?
We do not issue refunds once the order is in the PROCESS OF CREATION or SHIPPED. However, if you contact us quickly after making the order, we can cancel your order and refund your money!
 
2. Can I return an item for a full refund?
Unfortunately, there are strictly no returns UNLESS there are defects in the products. If there is, please inform us within a WEEK OF RECEIVING. In that case, we would be happy to reship a brand new one, provide a refund, or ship another item from our shop to you (without returning your defective one)!
 
3. Can I exchange an item for a larger/smaller size?
We do not do exchanges. All of our products have different measurements, so it is VERY important to compare the measurements in each product to the measurements of a garment you already own at home for accuracy. Are there no measurements or you want more information about a specific product? Email us!
 

SHIPPING/DELIVERY

1. Do you ship internationally? How much is shipping? 
Yes we do ship EVERYWHERE and shipping is 100% FREE!
 
2. WHERE DO YOU SHIP FROM?
We ship from our partnered factories located in China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing. Our shop's currency is in USD though!
 
3. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Order processing time takes 1-7 business days before shipment. Deliveries generally take from 7 days to 30 days but can take up to 60 days to arrive. Shipment time depends what you purchased and what country you live in.

4. WHERE CAN I TRACK MY ORDER?
Click here
 
5. MY ORDER HAS NOT ARRIVED YET? WHY?
While some parcels can arrive early, some others may experience shipping delays, or you may live in a more isolated region from where we produce (China). If it does not arrive by 60 days upon ordering, we can help reship your order or refund! :) 

6. I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?
We ship from different parts of China so some items might arrive earlier than others.

7. WHAT ABOUT POSSIBLE CUSTOM FEES?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country (very rarely this happens).

8. WILL THIS ITEM GET TO ME BEFORE _________?
If you plan to give one of our items as a holiday or occasional gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.